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President

President

Connie Hagen started her career in the mid 90’s when a drug testing company based in Houston, Texas, hired her to develop a drug testing company in Longview, Texas. Connie was determined to offer the best customer service to her clients, so she went to Washington, D.C., where she became a charter member of SAPAA (Substance Abuse Professional Administration Association), an organization created for third party program administrators in the drug testing industry.

Connie was the former marketing research director for a national magazine called Drug Testing News, published in Austin, Texas. While in that position, she coordinated material for an episode of the CBS TV series called “Eye to Eye with Connie Chung.” That episode,“How Some Drivers with the Department of Transportation were trying to beat a Drug Test,” aired on national TV.

Connie provides training and education for supervisors who are required by the Department of Transportationin recognizing the indicators of substance abuse in the workplace and how to handle a reasonable suspicion when suspected. She is also an active member of DATIA(Drug and Alcohol Testing Industry Association).

Email : Connie.hagen@datcs.com

Compliance

Compliance

With over 25 years of experience, DATCS knows the ins and outs of the DOT and what it takes to remain in compliance. DATCS maintains current knowledge, and also watches the trends and new rules or regulations that exist with the DOT, and other federal agencies. DATCS will manage all your compliance needs. Not staying in compliance risks an organizations future, and that would result in potential financial devastation. DATCS will help avoid that. Contact DATCS’ Compliance Department at… dot@datcs.com.

Collectors

Collectors

Highly trained? Highly industry educated? Highly motivated to follow protocols? The answer to all these is YES. DATCS’ Collectors are ready, willing and able to perform drug and alcohol testing, whether in-house in one of our four branches, or on-site at your location for randoms or post-accident testing. DATCS collectors are also well versed in hair/nail/DNA testing too. Contact them at Testing@datcs.com

Accounting

Accounting

DATCS knows that organizations often have questions regarding billing, accounts payable, invoices and bookkeeping. The DATCS Accounting Department is efficient, highly skilled and always ready to support DATCS clients and vendors with excellent service. Please direct any inquiries to accounting@datcs.com or call 903-234-1136.

Backgrounds

Backgrounds

Who? What? Where? When? These are all good questions when a Background Check is vital to an organization, especially when hiring. DATCS has partnered with a multi-national organization to accomplish these checks and will provide accurate and comprehensive information. If you need background check services and require DOT compliance background history, contact the Backgrounds Department at 903-234-1136, or Backgrounds@datcs.com

Customer Service

Customer Service

The Customer Service Department exists to handle any customer concerns, help with logistical issues, answer customer’s questions, direct customers to solutions for problems and program needs and to assist organizations in setting up their drug and alcohol testing programs. Customer Service is the heart of DATCS and its “above and beyond” service for customers and prospective customers. Contact Customer Service at… customerservice@datcs.com.

Reporting

Reporting

The DATCS Reporting Department is compromised of Beth Haley and her assistant, Sarah McBride. Beth Haley has a Bachelor's Degree in Biology and previously worked under FDA in the toxicology research lab. She came to us from the Greater Chicago Area. Sarah McBride is an EKU Graduate with a Bachelor’s Degree in Asset Protection/Security Mngt . She has a background in Law Enforcement/Fire Emergency Communications.

The Reporting Department is responsible for reporting all test results to our clients. We often act as a liaison between our clients, the labs, the Medical Review Officer (Doctor), and all collection sites that collect for us. The Reporting Department is responsible for resolving all issues concerning tests and responding to questions/inquiries by our clients. We strive to resolve all matters as quickly as possible for our DATCS customers! Contact us at DOT@datcs.com or (903) 234-1136

Training

Training

DATCS has two of the most highly qualified Trainers in the United States. Justin Kyle, the Master Trainer is 1 of 25 in the world who have been certified through Lifelooc. DATCS offers various training courses, including a proprietary Master Collector Course. Justin and Alisa have also compiled all necessary collection courses into one Comprehensive Collector Program where you will receive 20 certificates upon completion!

Have questions? Feel free to contact our trainers at 903-234-1136 or their training email (training@datcs.com) for questions, concerns, and scheduling.

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